FAQs

The Answers You Need

Every sign is handcrafted and made in the USA. Due to the natural aesthetic of wood, there can be variations in the colors, textures, grains and knots, which makes every sign we create unique. We make every attempt to craft your sign to resemble the stock photo on Facebook, Instagram and the website.

 

HOW DO I PLACE AN ORDER?

Orders can be placed on the website www.vcddecor.com or through the Facebook page.  You can also place an order by emailing me at svidmar@vcddecor.com 

CAN I CANCEL MY ORDER?

In order to faster serve customers, we process each order immediately. As such, cancellations should be made as soon as possible to avoid returns. Once a stock item (non-custom) order is being prepared for shipment, it is not possible to cancel the order. Please review the Returns policy if a cancellation is still desired.

WHEN WILL I GET MY ORDER?

Once your order is placed, and payment is made, your order will be shipped out within 3 to 5 Business days for stock items, and up to 10 business days for custom designs.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept PayPal, credit cards and cash (if local). We do not accept personal checks.

DELIVERY & SHIPPING

We offer free delivery within the Fresno/Clovis city limits for all custom products, or a flat $5 delivery fee for all other orders. Please call or email to confirm if you are within delivery range. We use UPS for our primary shipping carrier.
Shipping is based on the size and weight of the package and the destination. We are not responsible for any mail that is misdelivered or undelivered. Please make sure your address is correct.

RETURNS

We do not accept returns on custom orders. Once custom signs are made, due the the added time and custom nature of the work, the order cannot be canceled and all sales are final. Signs purchased that are in-stock items can only be returned within 15 days from initial order date with a 20% restocking fee. If your sign is damaged, or made incorrectly, we will accept the return and replace it free of charge. Before returning defective or improperly crafted signs please initiate contact us at stephanie.vidmar@vidmarcreativedesigns.comto setup the return postage and RMA.